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Terms & Conditions

Access to and use of this Website (hereinafter "Site") and the products and services available throughout this Website (collectively referred to as the "Services") are subject to the following terms, conditions and notes (the "Terms & Conditions"). By using this Site and its Services, you are agreeing to all of the Terms & Conditions, as may be updated from time to time. You should read the Terms & Conditions carefully and check this page regularly to take notice of any changes. If you do not agree to the Terms & Conditions, you should not use the Services of this Site.
Acme art (hereinafter "Acme art" or "we" or "us" or "our"), which operates the online shop www.acmeart.gr is the trading name of THODORIS CHRISTOGIANNIS, a company registered in Greece. The company’s address is Pindarou 6, Neo Iraklio 14122 Athens, Greece. Our VAT number is EL122613389 (NEO IRAKLIO Tax Office of Athens). You can contact Acme art at +30 210 8213723, and acmeart06@gmail.com. Please contact us on any question, feedback, comment or complaint you might have.

We may modify the Terms & Conditions from time to time. Please read the terms and check back often. If you do not agree to any change to the terms, then you should stop using the site. Any changes made after you have placed an order will not affect that order, unless we are obliged to make the change by law. Please note that this site is provided solely for your personal use. You are not allowed to use this site for any commercial purpose. You will be personally responsible for your use of this site and for all your activities on this site. If you violate the terms, your access to this site on a temporary or permanent basis may be denied at Acme art discretion.

1. Registering to our website.
You are required to sign up in order to make the most of the services and features available in our site. Upon registration, you will be asked to provide your current, accurate, full personal information. The account password you provide should be unique and kept secure, and you must notify Acme art immediately of any breach of security or unauthorized use of your account. Through your user account you can:
  • Refer to all your past orders.
  • Automatically have your shipping details filled out each time you make an order.
  • Add products to your Wishlist to run back to whenever you feel like it.
On the top right corner on every page throughout the site you can find the "Log In/ Register" link. When you open the "Log In/ Register" page, you are prompt to fill in your contact e-mail and a password. When you click the "Register" button and your account will be created.

Through your account page you can access:
  • The control panel, where you can add or manage your shipping and billing addresses.
  • Your profile, where you can edit your username and password.
  • Your orders, both past and ongoing.
  • Your Wishlist, which contains all products you have favorited.
  • Your shopping cart.
2. Getting ready for your purchase
To make purchases on this Site, you will be required to provide your personal details, such as your real name, phone number, e-mail address and other requested information, according to the form provided on our Site, as well as payment details. By submitting an order to us, you represent and warrant that the provided payment details are both valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order, you confirm that you are the person referred to in the Billing details.
If you are under 18 years of age, please do not register with this Site. Under no circumstances, Acme art will accept orders from those under 18.
You are eligible to use this Site if you:
  • have agreed to the Terms & Conditions of the Site
  • have been issued a valid credit/debit card by a bank acceptable to Acme art
  • have authorized Acme art to process a charge or charges on their credit/debit card in the amount of the total purchase price for the ordered products.
3. Orders
All orders are subject to acceptance and availability, which means that items in your shopping bag are not reserved and are available to other customers until the completion of your purchase.
You can complete your order in your cart page where you can make any changes you wish, such us remove any of the products or change the quantity with the arrow buttons. To calculate the final amount of your order, select the delivery method of your preference and add any active discount coupons you might have. When you are confident with your choices, the specifications and the quantities of the products added to the cart, you can "Proceed to payment". At the next step, it is necessary to fill out your Billing address and the Shipping address, only if different.
You can choose between the following delivery options:
  • Courier service with an extra 4,00 € charge and estimated delivery between 1 to 3 business days (only for Greece.)
  • Free delivery, available on orders over 60 € and estimated delivery between 1 to 3 business days (only for Greece).
Payment methods as follows
  • Credit/debit/prepaid card via Piraeus Bank's SecureWeb service.
  • PayPal.
  • Cash On Delivery with an extra charge of 2,00 € for orders under 50€ (only for Greece).
Upon completion of your order you will receive a confirmatory e-mail containing all the information regarding your order.

We reserve the right to cancel your order if one of the following occurs:
  • your payment is not authorized.
  • there is no delivery service available in your location.
  • you don't agree to the Terms & Conditions of our site.
  • One or more of the ordered items was listed at an incorrect price due to a typographical error.
If you wish to cancel your order, please inform us via e-mail on acmeart06@gmail.com within 1 hour from the completion of your order or call on +30 210 8213723. You will be notified on when you will be reimbursed if you have already made the payment.

If you fail to do so more than 2 times, we have the right to refuse to accept any orders from you in the future. This also applies to Cash On Delivery orders, if you refuse to accept your order more than twice.
All credit/debit/prepaid card payment transactions are performed through Piraeus Bank's.

4. Payments policy.
Acme art is headquartered in Athens, Greece and all our transactions are in Euros (€).
You will be billed in Euros. If you are a customer whose credit/debit/prepaid card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Please note, that if you purchase from a country which has other currency than Euros, then currency fluctuations and credit card charges may make a difference to the amount billed on your credit/debit card.
*www.acmeart.gr reserves the right to adjust prices without further notice.
**All prices are 24% VAT inclusive.

5. Shipping.
GREECE ORDERS
All Greece orders ship with Geniki Taxidromiki courier service. Orders that ship within the Attica county have an estimated delivery period of 1-2 business days. For all other destinations outside Attica the estimated delivery period is 1-4 business days. Delivery cost comes to a standard amount of 4,00 € on all orders within the country. If you wish to pay by Cash On Delivery, there is an extra charge of 2,00 € on orders up to 50,00€. Delivery is also free on orders over 60,00€.

INTERNATIONAL ORDERS
All international orders ship with ELTA (Greek Postal Service) with a standard delivery fee of 8,00 €. Delivery periods vary according to the destination. Cash On Delivery service is not available on international orders.
Delivery is free on orders over 100 €.
*Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, etc., for which our company shall bear no liability.

6. Insurance & delivery.
Acme art insures each purchased product during the time it is in transit until it is delivered to the shipping destination.
In case the delivery falls through due to the courier’s fault, we arrange a new delivery within 7 business days with no extra charge whatsoever.
All Acme art products are provided to you in a special packaging that ensures that they will get to you absolutely secured and at excellent condition. If you have detected that your package is tainted or tampered with, Acme art does not assume responsibility. Please contact us to arrange a replacement for your order.
Acme art is not to be held liable or responsible for any failure to deliver your order caused by events outside our reasonable control (Force Majeure Event).
Deliveries will be made by the carrier to the address indicated in your order. It is your responsibility to ensure that the delivery address you provide us is correct and accurate. If your order is returned to Acme art because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

7. Unjustifiable Withdrawals - Returns policy - Repairs
Unjustifiable Withdrawals
You have the right to withdraw from the purchase contract, without having to announce the reason why you want to return the products, within fourteen (14) calendar days after the products have been delivered to you. This suggests that you will have to make your decision clear to Acme art before the end of the 14th day as stated above. For you to actually withdraw from the purchase contract, the following requirements should be met: the product should be in its original, perfect condition, never used in any way, should come in its original packaging with no apparent damages or tears including all of its original components. Your package must be accompanied by the original receipt or invoice of purchase.

You will be reimbursed with the full amount of your order including the delivery expenses, given that you had chosen the least expensive method of delivery available in our Site. Any additional charges, such as Cash On Delivery charge, are not refundable. The money will be refunded in the same way as it was received buy us in the initial payment within 14 days from the day we received your return. If you choose to receive your refund in another way of that of the original charge, you will be responsible for any extra fees that may arise by that choice.

The delivery expenses for your return is your responsibility and you are free to choose whichever delivery method is available to you. Alternatively, you can deliver the package yourself at our store Acme art Christogiannis Thodoris Pindarou 6 street, Neo Iraklio 14122 Athens, Greece. to avoid the delivery altogether.
*www.acmeart.gr reserves the right to dismiss the withdrawal if one or more of the above requirements are not met.

Exchanges/ Returns
You can return any item within 20 days of receiving your original order. For us to accept the return, the product must be in its original condition (not worn), accompanied by the original invoice, receipt of purchase or the gift receipt and in its original packaging. All returns must be addressed to:
Thodoris Christogiannis
Pindarou 6 St.
Neo Iraklio 14122
Athens
Greece
Tel +30 210 8213723

Concerning the returns delivery charges, you can refer to the following situations: Exchange (you eventually changed your mind)
In this case, after we receive back the product you bought in the first place in its original condition, you will be getting a discount coupon to use in your next order equal to the price of the item you returned. Any delivery charges that arise during this whole process is your responsibility.
Wrong product
In this case, after we get back the product you mistakenly received in its original condition, we’ll send out the right one within 7 business days from the delivery. You will be reimbursed for the delivery charge (up to 4,00 euros) of the return in one of the following ways:
  1. A discount coupon for our site.
  2. A deposit on an account you noted in the returns note.
Defective product
If you discover there is a flaw in your Acme art piece of jewelry within 30 days from delivery, we will replace or repair it with no extra charge (unless this is impossible or requires unjustified expenses with the piece of jewelry at Acme art, Pindarou 6, Neo Iraklio 14122, Athens, Greece. We will send out a replacement within 3 working days from the delivery. If the specific product is out of stock, you will be getting an e-mail informing you about the date of the delivery (maximum period of 10 business days).
You will be reimbursed for the delivery charge (up to 4,00 euros) of the return in one of the following ways:
  1. A discount coupon for our site.
  2. A deposit on an account you noted in the returns note.
All Acme art hand made jewellery can be repaired. You can contact us and get en estimate on the cost of the repair beforehand and send your beloved piece of jewelry back to our workshop (this delivery will come at your expense) at Thodoris Christogiannis Pindarou 6,Neo Iraklio 14122, Athens, Greece, accompanied by the original receipt of purchase or gift receipt and your contact details. And you will be informed about the cost of the repair via telephone or e-mail.

8. Intellectual Property Rights
Our site's content, such as graphics, photographs, text and logos are protected by national intellectual property and other laws and international treaty provisions including Acme art software and all HTML and other code contained in this site by Law 2121/1993/ "Copyright, Related Rights and Cultural Matters". Any reproduction or redistribution of any kind of the above listed content is absolutely prohibited. Acme art does not promise that the functional aspects of the site or Acme art content will be error free or that this site, Acme art content or the server that makes it available are free of viruses or other harmful components and is not to be held accountable for any damages caused by such. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.